IT Support options
We offer three primary IT Support packages, which have been designed over a period of time, and based on the feedback from our very satisfied customers. However, if you feel our packages do not suit your current needs, we will be happy to discuss alternative options with you.
Comparison Chart
| Description | SupportPack |
Support Bank |
Ad-hoc |
| Telephone Support | Yes |
Yes |
Yes |
| Remote PC & Laptop Support | Yes |
Yes |
Yes |
| Remote Server Support | Yes |
Yes |
Yes |
| Site Visits | Yes |
Yes |
Yes |
| SLA Response | Yes |
Yes |
No |
| Periodic Support Report | Yes |
Yes |
No |
| Pro-active 24x7 Monitoring | Yes |
Yes |
No |
| Access to online helpdesk | Yes |
Yes |
No |
| Proactive Remote Server Management | Yes |
No |
No |
| Remote Mobile Phone Support | Yes |
No |
No |
| Warranty Management | Yes |
No |
No |
| Extended Working Day Cover | Yes |
No |
No |
| 3rd Party Application Assistance | Yes |
No |
No |
Contact our IT Support helpdesk on 
