Ad-hoc Pay-as-you-go IT Support is design for customers that have a limited budget to support their IT system. It is a more reactive approach to IT problems rather than the preemptive solution of the SupportPack options.

Pay-as-you-go IT Support offers support if and when you most need it. Our charges are by the hour, with a minimum of one hour per incident.

Pay-as-you-go is typically the initial choice for new customers as they want to gain confidence with Helpkey services. The immediate benefits are:

1. No minimum contract obligation.
2. You only pay if and when you need our Ad-hoc services.
3. You can upgrade at any time to the Monthly Support contract.

Please click here to view a comparison chart for our range of IT Support options.

Ad-hoc IT Support Features

1. Telephone Support
2. Remote PC and laptop Support
3. Remote Server Support
4. On-site Support
5. Time related charge. Minimum one hour per incident

Monitoring

There is no pro-active monitoring included with ad-hoc IT Support. However, any of our monitoring products can be purchased seperately.