IT Support
Swan Solutions offer a full range of IT Support packages and services that will accommodate your business requirements. Our team can provide you with your very own virtual IT support helpdesk , offering knowledge and expertise but without the employment overhead.
Our engineers are fully trained and highly equipped to deal with your many and varied IT Support issues. Our service levels are of the highest quality, and provide peace of mind that your IT systems are in good hands. We are just a phone call away, and whether you are a contracted or ad-hoc customer, we are always pleased to help.
From the initial point of contact, your support details will be logged on our professional helpdesk system , and you will be provided with a ticket number for future reference. From here you will be assisted by a member of our experienced IT support team.
Advantages Of Outsourcing Your IT Support
- Reduce employment costs
- Reduce or eliminate training for your internal IT Support team
- Reduce IT operating costs
- Gain access to higher levels of expertise than might be available in-house
- Improved response times in accordance with high quality service levels
- We offer a broad portfolio of services, which enables consolidated support and payment across all services. In turn, streamlining the fault reporting process, and reducing accountancy administration
- Access to a helpdesk logging system to manage and monitor the progress of your support call
In A Nutshell, Our IT Services Cover The Following
- 24x7 Server, Network and Client Hardware Monitoring
- Telephone IT Support
- Remote IT Support
- On-site IT Support
- Server and Desktop Support And Maintenance
- Network Hardware Support And Maintenance
- Microsoft 2000, 2003 and 2008 Server Support And Maintenance
- Microsoft Exchange 2000, 2003, 2007 Support And Maintenance
- Microsoft SQL Administration Support And Maintenance
- Microsoft NT4, XP, Vista and Windows 7 Support And Maintenance
- Microsoft Office Suite 2000, 2003 and 2007 Support And Maintenance
- Microsoft Internet Explorer Support
- Sophos Anti-virus And Anti-spam Support And Maintenance
- Network Printing Support
- Sage Line 50 Support And Maintenance
- Other 3rd Party Software General Support
If you would like to find out what other IT Support and maintenance we can offer, please feel free to contact us.
Please click here to view a comparison chart for our range of IT Support options. |
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