IT Engineer | 2nd Line

Location:    Warrington, Cheshire
Salary:         £25k - £30k plus pension contribution

Start Date: ASAP
Contract:    Full Time, Permanent
Holidays:    21 days + public holidays

Benefits:     Company Pension, Modern Air-Conditioned Office, Free Tea, Coffee & Filtered Water


We have an exciting opportunity for an enthusiastic and service driven technical person to join the company as 
a 2nd Line IT Engineer, providing our clients support, help and advice.

Our clients are SME’s mainly based in Warrington and the Northwest region.  You would be accountable for ensuring that all clients infrastructures are solid and meet the needs of the individual businesses.  As such the role is demanding and rewarding at the same time, but you will be accompanied by a great technical team collectively accountable for ensuring we meet the needs and expectations of our clients.


Key Objectives

  • Provide 2nd line support directly to clients & assist other support staff

  • Administer and setup cloud based systems, including Office 365 and other products/servicesAd

  • Undertake workshop based computer faults and new PC setups for clients networks

  • Perform network audits for clients and interpret the results to assist the sales team

  • Identify new technologies & assess commercial viability for the business and our clients 

  • Assisting colleagues with issue resolution when they need your experience

  • Work effectively within our helpdesk support system and other internal processes

  • Collaborate effectively between client account management and technical teams members

  • Proactively remain up to date with the latest technologies and presenting information to the business




Technology Familiarity

  • Experience of common technologies and products including Microsoft Server, Exchange, Sharepoint & Office 365

  • Microsoft Servers – admin and maintenance (AD, DHCP, Group Policy etc)

  • Microsoft Office 365 administration and configuration

  • DNS Management (LAN and ISP)

  • Microsoft PowerShell

  • Virtual technologies (VMWare / HyperV)

  • Routers / Firewalls (Draytek, Sonicwall)

  • Network switches - installation and ongoing administration (PoE, VLAN etc)

  • Cloud backup products (Datto or similar cloud backup/DR systems)

Desired Qualifications / Experience


  • HyperV, VMWare

  • At least 4 years working in a similar technical support role, ideally for an MSP

  • Any exposure to Connectwise, Labtech and BrightGauge is a distinct advantage

  • Azure and Cloud AD

Other Information
  • You must live within commutable distance of our office in Warrington

  • You must have a valid UK driving license and your own car

  • Telephone interview initially follow by a formal interview at our offices in Warrington

  • To apply complete the form below and include a copy of your latest CV and a cover letter

  • We are looking for a suitable person to start ASAP