IT Support Engineer | 2nd Line

Location:    Warrington, Cheshire
Salary:         £24k - £26k plus company pension scheme

Start Date: ASAP
Contract:    Full Time, Permanent
Holidays:    29 Days Per Annum (21 days + 8 Public Holidays)

Benefits:     Company Pension, Free Tea/Coffee, Free Parking

Job Description

We have an exciting opportunity for an enthusiastic and service driven technical person to join the company as an IT Support Engineer (2nd Line), providing our clients support, help and advice.


Our clients are primarily small businesses (5-150 staff) based mainly within the Northwest of England. Your daily tasks include the provision of IT tech support to end users, undertaking administration on servers/cloud portals and installing software/hardware remotely and at client sites.


The role is both demanding and rewarding at the same time and you will be supported by a great technical team, collectively accountable for ensuring that we meet the needs and expectations of our clients.

Salary & Benefits
  • £24k to £26k Per Annum (Depending Upon Experience & Qualifications)

  • Company Pension Scheme

  • 29 Days Annual Per Annum (21 Days + 8 Public Holidays)

  • Hybrid Office/Home Working Policy

  • Easy To Access Office / Out Of Town Centre

  • Free Parking

  • Free Tea, Coffee & Soft Drinks

  • Team Motivation & Inspirational Events/Activities

Key Objectives
  • Provide 2nd line support directly to clients & assist other support staff

  • Administer and setup cloud based systems, including Office 365 and other products/services

  • Undertake workshop based computer faults and new PC setups for clients networks

  • Perform network audits for clients and interpret the results to assist the sales team

  • Identify new technologies & assess commercial viability for the business and our clients

  • Assisting colleagues with issue resolution when they need your experience

  • Work effectively within our helpdesk support system and other internal processes

  • Collaborate effectively between client account management and technical teams members

  • Proactively remain up to date with the latest technologies and presenting information to the business

Technology Familiarity
  • Experience of common technologies and products including Microsoft Server, Exchange, Sharepoint & Office 365

  • Microsoft Servers – admin and maintenance (AD, DHCP, Group Policy etc)

  • Microsoft Office 365 administration and configuration

  • DNS Management (LAN and ISP)

  • Microsoft PowerShell

  • Virtual technologies (VMWare / HyperV)

  • Routers / Firewalls (Draytek, Sonicwall)

  • Network switches - installation and ongoing administration (PoE, VLAN etc)

  • Cloud backup products (Datto or similar cloud backup/DR systems)

Desired Qualifications / Experience
  • At least 4 years working in a similar technical support role, ideally for an MSP

  • Expertise in administering and setting up Office 365 and other SaaS providers

  • Experience of supporting servers running under HyperV and VMWare

  • Any exposure to Connectwise, Labtech and BrightGauge is a distinct advantage

  • Ideally you would have one or more of the following MCSE, MCSA, MCP, CCNA (not essential)

Other Information

  • You must live within commutable distance of our office in Warrington

  • You must have a valid UK driving license and your own car

  • Telephone interview initially follow by a formal interview at our offices in Warrington

  • We are looking for a suitable person to start ASAP